Welsh Government Traffic Officer Service
Who are we?
Following the launch in May 2009 of a trial civilian Traffic
Officer Service in North Wales the Deputy First Minister of the
Welsh Government also made a commitment to introduce a similar
Traffic Officer Service trial in South Wales.
Distinctively liveried Traffic Officers and vehicles are
deployed to cover the area of the M4 motorway from the Second
Severn Crossing Toll Plaza to J35 Pencoed as well as the A48M,
A4232 and A470 from J32 Coryton to Abercynon.
The Traffic Officers are trained to a high standard in
everything from safety to dealing with customers, traffic
management and the use of technology. Where incidents occur, our
police colleagues still retain their role in investigating crime,
but we are there to help with coordinating the resources of the
other emergency services, managing the traffic and re-opening
routes as soon as it is safe to do so.
Dispatched from the South Wales Traffic Management Centre we
work with the Control Room to keep the public informed through use
of the electronic message signs and by supplying information for
local travel reports.