Managing the business
The Business Management Section provides essential support
functions to the whole Agency operations and is key in maintaining
all aspects of service delivery.
The Business Management Section is responsible for the business
related functions of:
The Finance section monitors financial control and management
aspects of the Agency. To enable this, the section is responsible
for the payment of Agency creditors, the provision of budgetary
information and the completion of short, medium and long term cash
and resource forecasts. The Financial year runs from April to March
3rd Party Claims
The 3rd Party Claims team manage the process of recovering
claims for third party damage to Assembly property for SWTRA and
collate information and co-ordinate the management of the process
of defending claims against the Assembly.
Business planning includes the production of an Annual
Operational Business Plan which illustrates how targets and
objectives are to be achieved in accordance with the 10 year
Strategic Business Plan focused to delivering The Welsh
Government's requirements. Production of these plans formalises
direction and identifies responsibilities and risk as well as being
an effective tool for demonstrating to staff how their area of work
contributes to the delivery of Agency functions.
The Business team are responsible for the Performance Management
Framework which was developed to address performance and service
delivery requirements of the Contractual agreement with The Welsh
Government. Through the use of quantifiable performance indicators
and documented targets the framework aims to: establish a link
between SWTRA activities and The Assembly's strategic Objectives,
provide an outcome focus supporting end to end processes, capture
the whole of the agency as oppose to just a cross section of the
business and give clarity to team members on how their role
contributes to the bigger picture.
Health & Safety
The Health & Safety Co-ordinator provides advice and
guidance to the managers and staff of the agency on all Health and
Safety issues relating to the management and operation of the South
Wales Trunk Road Agent.
This includes preparing, updating and monitoring the health and
safety information contained in the SWTRA Integrated Management
System to meet the requirements of the British Standard for the
Occupational Health and Safety Assessment Series, BS OHSAS
18001:2007, together with monitoring and auditing the health and
safety performance of the Trunk Road Agency.
The Health & Safety Co-ordinator also prepares policies and
procedures as necessary, investigates accidents and prepares
reports in respect of Health and Safety issues.
The Customer Services team provide a central point of contact
between the general public and the Trunk Road Agency staff on all
enquiries relating to the management and operation of the South
Wales Trunk Road and Maintenance Network.
Trunk road agent staff relies on modern computing, communication
and network technologies to help plan and manage services. The ICT
service provides advice, guidance and support so staff can exploit
Office Management provides supporting functions to all SWTRA
The Business Management section is responsible for the
development, accreditation and on-going maintenance of the
Integrated Management Systems. SWTRA has successfully implemented
an Integrated Management System (SIMS) since its inception in 2006.
Currently the International Standard, ISO 9001:2008, for Quality
Management Systems and the British Standard for the Occupational
Health and Safety Assessment Series, BS OHSAS 18001:2007, have been
successfully certified by an external third party registered United
Kingdom Accreditation Service (UKAS) approved verification body. BS
OHSAS 18001:2007 was achieved in February 2009. The Agent has also
achieved ISO 14001:2004 ~Environmental
Standard. Certification in these key system areas is essential
and will form the basis of the SWTRA operational guidelines for
consistent working across the organisation. Our scope of
certification is the management of the Trunk Road Agent in South