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Managing the business

Managing the business

The Business Management Section provides essential support functions to the whole Agency operations and is key in maintaining all aspects of service delivery.

The Business Management Section is responsible for the business related functions of:

Financial Management

The Finance section monitors financial control and management aspects of the Agency. To enable this, the section is responsible for the payment of Agency creditors, the provision of budgetary information and the completion of short, medium and long term cash and resource forecasts. The Financial year runs from April to March each year.

3rd Party Claims

The 3rd Party Claims team manage the process of recovering claims for third party damage to Assembly property for SWTRA and collate information and co-ordinate the management of the process of defending claims against the Assembly.

Business Planning

Business planning includes the production of an Annual Operational Business Plan which illustrates how targets and objectives are to be achieved in accordance with the 10 year Strategic Business Plan focused to delivering The Welsh Government's requirements. Production of these plans formalises direction and identifies responsibilities and risk as well as being an effective tool for demonstrating to staff how their area of work contributes to the delivery of Agency functions.

Performance Management

The Business team are responsible for the Performance Management Framework which was developed to address performance and service delivery requirements of the Contractual agreement with The Welsh Government. Through the use of quantifiable performance indicators and documented targets the framework aims to: establish a link between SWTRA activities and The Assembly's strategic Objectives, provide an outcome focus supporting end to end processes, capture the whole of the agency as oppose to just a cross section of the business and give clarity to team members on how their role contributes to the bigger picture.

Health & Safety

The Health & Safety Co-ordinator provides advice and guidance to the managers and staff of the agency on all Health and Safety issues relating to the management and operation of the South Wales Trunk Road Agent.

This includes preparing, updating and monitoring the health and safety information contained in the SWTRA Integrated Management System to meet the requirements of the British Standard for the Occupational Health and Safety Assessment Series, BS OHSAS 18001:2007, together with monitoring and auditing the health and safety performance of the Trunk Road Agency.

The Health & Safety Co-ordinator also prepares policies and procedures as necessary, investigates accidents and prepares reports in respect of Health and Safety issues.

Customer Services

The Customer Services team provide a central point of contact between the general public and the Trunk Road Agency staff on all enquiries relating to the management and operation of the South Wales Trunk Road and Maintenance Network.

ICT Management

Trunk road agent staff relies on modern computing, communication and network technologies to help plan and manage services. The ICT service provides advice, guidance and support so staff can exploit technology

Office Management

Office Management provides supporting functions to all SWTRA staff.

Management Systems

The Business Management section is responsible for the development, accreditation and on-going maintenance of the Integrated Management Systems. SWTRA has successfully implemented an Integrated Management System (SIMS) since its inception in 2006. Currently the International Standard, ISO 9001:2008, for Quality Management Systems and the British Standard for the Occupational Health and Safety Assessment Series, BS OHSAS 18001:2007, have been successfully certified by an external third party registered United Kingdom Accreditation Service (UKAS) approved verification body. BS OHSAS 18001:2007 was achieved in February 2009. The Agent has also achieved ISO 14001:2004 ~Environmental Standard. Certification in these key system areas is essential and will form the basis of the SWTRA operational guidelines for consistent working across the organisation. Our scope of certification is the management of the Trunk Road Agent in South Wales